Blogs

CX in the Built Environment: The Changes Ahead

What are likely to be the most significant CX developments for companies working across the built environment? In collaboration with CECELZY Consultancy – Delivering impactful change seamlessly, we believe that 3 key trends will shape the future. INTRODUCTION For years the experience of customers across the built environment supply chain has remained comfortably undisturbed. While CX …

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The Journey Matters. But the Experience Matters More

A guide to delivering meaningful and memorable customer experiences.Developed in partnership with CX specialists CECELZY Consultancy, it describes how research can help align your customer’s journey with their needs and expectations. INTRODUCTION It’s likely that your company has customer relationships across multiple channels. The challenge is to ensure that each of these touchpoints is optimized. …

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